Customer Care Charter
This is our Customer Care Charter, which sets out our commitments to provide service, procedures and information at appropriate stages during the purchasing process.
We will provide our customers with reliable information about the Buildmark Cover from the NHBC and any other cover from which they will benefit.
We will provide our customers with health and safety advice to reduce the risk of danger in the use of the property.
We will assist our customers in respect of questions, choices and options throughout the purchase process.
We will provide our customers with information about the indicative completion and occupation dates of the property.
Once a completion date is set (usually 4 weeks prior to settlement), we will endeavour to ensure that the property is completed on time, that transfer of ownership takes place and that the functions and facilities of the property are demonstrated to our customers.
We will inform our customers clearly about the after sales service that we will provide for a stated period after completion, and our target response times. Our aim is to deal effectively both with emergencies and routine service matters.
We will tell our customers whom to contact if they believe we have not satisfactorily fulfilled our customer care commitments.